Privacy Policy

AE Skin Care by AE Skin

Effective Date: 22 May 2026

Welcome to AE Skin Care by AE Skin (“AE Skin Care”, “we”, “our”, “us”).
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, products, consultations, and services.

By accessing our website or purchasing our products, you agree to the terms outlined below.

1. Medical-Grade Product Access

AE Skin Care supplies medical-grade skincare products.

To comply with professional skincare and safety standards:

Certain products are restricted and cannot be purchased without:
- A prior skin consultation with an authorised AE Skin professional
- Approval for product suitability
- A unique access code and/or password
Product access codes are issued individually and are not to be shared.
We reserve the right to:
- Revoke access codes
- Restrict purchases
- Refuse orders where products are deemed unsuitable or unsafe

This process exists to help ensure products are used correctly and safely.

2. Information We Collect

We may collect the following information:

Personal Information

Full name
Phone number
Email address
Shipping and billing address
Payment details (processed securely through third-party providers)

Consultation Information

Skin concerns
Medical history relevant to skincare
Allergies or sensitivities
Current skincare usage
Photos voluntarily submitted for assessment

Website & Technical Data

IP address
Browser type
Device information
Website usage activity
Cookies and analytics data

3. How We Use Your Information

We use your information to:

Provide consultations and skincare recommendations
Determine suitability for medical-grade products
Process orders and payments
Deliver products
Manage password-protected access
Improve customer experience and website performance
Send updates, promotions, or product information (you may unsubscribe at any time)
Comply with legal and regulatory obligations

4. Consultation Disclaimer

Any skincare recommendations provided by AE Skin Care are based on the information disclosed during consultation.

Failure to provide accurate medical or skin information may affect product suitability and results.

Our products and recommendations are not intended to replace medical advice from a qualified healthcare practitioner.

If irritation, allergic reaction, or adverse effects occur, discontinue use immediately and seek medical advice.

5. Product Access & Account Security

Customers approved for restricted products may receive:

Password-protected website access
Individual access codes
Personalised product permissions

You are responsible for maintaining the confidentiality of your login details and access codes.

AE Skin Care is not responsible for unauthorised access caused by:

Shared passwords
Shared access codes
Failure to secure account information

6. Payment Security

Payments are processed through secure third-party payment providers.

AE Skin Care does not store full credit card details on our servers.

7. Sharing of Information

We do not sell personal information.

We may share information with trusted third parties where necessary, including:

Payment providers
Shipping and logistics companies
Website hosting providers
Marketing and analytics platforms
Medical or regulatory authorities where legally required

All third parties are expected to handle information securely and lawfully.

8. Cookies & Analytics

Our website may use cookies and analytics tools to:

Improve website performance
Understand customer behaviour
Personalise user experience
Support advertising and remarketing campaigns

You may disable cookies through your browser settings.

9. Data Storage & Protection

We take reasonable measures to protect your personal information from:

Unauthorised access
Misuse
Loss
Disclosure
Alteration

However, no online transmission or storage system can be guaranteed as completely secure.

10. Marketing Communications

If you opt in to receive marketing communications, we may send:

Product launches
Promotions
Educational skincare content
Clinic updates

You may unsubscribe at any time via the unsubscribe link or by contacting us directly.

11. Your Rights

Depending on applicable Australian privacy laws, you may request to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing communications

Requests can be submitted using the contact details below.

12. Australian Privacy Compliance

AE Skin Care aims to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on our website with the revised effective date.

14. Contact

AE Skin Care by AE Skin

For privacy-related enquiries, please contact:

Email: info@aeskin.com
Website: aeskincare.com.au